Terms and Conditions for Man And Van Cranford
These Terms and Conditions set out the basis on which Man and Van Cranford provides domestic and commercial transport services, including single-item collections, furniture moves, and general delivery work. By making a booking, the customer agrees to these terms in full. If you are arranging a man and van Cranford service on behalf of another person, you confirm that you have authority to accept these terms for that person and that they understand the obligations that apply.
The purpose of this document is to create a clear understanding between the customer and the service provider. It explains how bookings are accepted, how payments are handled, when cancellations may be charged, what liability applies, and how waste is managed where applicable. These terms are intended for UK customers and should be read carefully before any job is confirmed.
For the avoidance of doubt, references to the service include all transport, loading, unloading, packing assistance where agreed, and any related handling provided under a van hire with driver arrangement. Any special instructions, access issues, or timing requirements must be communicated at the time of booking so that the quote and schedule can be assessed properly.
1. Booking Process
All bookings are subject to availability and acceptance. A quote may be provided based on the information supplied by the customer, including the items to be moved, collection and delivery locations, access conditions, and the estimated time required. Quotes are usually based on the details available at the time and may change if the actual job differs from the description given. The customer is responsible for ensuring that all relevant information is accurate, complete, and up to date.
A booking is not confirmed until it has been accepted by the service provider and, where required, any deposit or prepayment has been received. For certain jobs, a written or electronic confirmation may be issued, setting out the date, time, scope of work, and any agreed extras. The customer must check this confirmation carefully and report any errors promptly. A Cranford man with a van booking may be declined where access, timing, safety, or item descriptions make the job unsuitable.
The customer must ensure that the goods to be moved are lawful to transport, properly packed unless packing has been agreed as part of the service, and ready at the agreed time. The provider may refuse to move items that are unsafe, prohibited, excessively heavy without prior notice, or likely to cause damage to property, vehicles, or persons. If the job requires parking permissions, building access arrangements, lift use, or permits, it is the customer’s responsibility to arrange those unless agreed otherwise.
Any estimates of arrival time are approximate and may be affected by traffic, weather, loading delays, road restrictions, or circumstances beyond reasonable control. The service provider will aim to keep the customer informed where practicable. The customer should be available at the agreed location or ensure that a nominated person is present to authorise loading, delivery, and final sign-off where required.
The customer agrees that any instructions given at the time of booking form part of the contract only if they are acknowledged by the provider. Where the customer requests changes after the booking has been accepted, the provider may revise the price, timing, or resources required. This applies equally to a man with a van Cranford job that becomes larger, heavier, or more complex than originally described.
2. Payments
Payment terms will be agreed at the point of booking or before work begins. Unless otherwise stated, payment is due on completion of the service and may be made by the methods accepted at the time of booking. For some services, a deposit, part payment, or full prepayment may be required to secure a date and time. Invoices may be issued for business customers or where credit terms have been expressly agreed in writing.
All prices are quoted in pounds sterling and, unless stated otherwise, include only the items and work specifically listed in the booking confirmation. Additional charges may apply if the service takes longer than anticipated, if there are extra stops, if waiting time occurs, if items are more numerous or heavier than described, or if access is significantly more difficult than disclosed. The customer will be informed of any material change as soon as reasonably possible.
Where a quote is based on hourly charging, the time will usually start when the crew departs for the collection point or arrives at the agreed start time, depending on the agreed pricing structure, and will finish when the job is completed and the vehicle is unloaded or the service otherwise ends. Delays caused by the customer, including failure to provide access, keys, parking, or accurate directions, may be chargeable. Any unpaid sums may be recovered as a debt in accordance with applicable UK law.
Late payment, failed payment, or unauthorised chargeback may result in reasonable administration fees and suspension of future bookings. The customer must notify the provider promptly if they believe a payment has been taken in error. Nothing in these terms affects statutory rights relating to payments, refunds, or consumer protection.
3. Cancellations and Rescheduling
Cancellations should be made as early as possible. The amount chargeable on cancellation depends on the notice given, the resources reserved, and whether the provider has incurred costs in preparation for the job. If the customer cancels after the booking has been accepted, any deposit may be retained to cover administration and lost time, unless a refund is required by law or otherwise agreed.
If a cancellation is made very close to the agreed time, or if the customer is not present and cannot be reached, the full fee or a substantial part of it may be charged, especially where vehicles, staff, fuel, or time have already been allocated. This also applies where the customer is unable to proceed because items are not ready, premises are inaccessible, or the booking details supplied were materially inaccurate. A man and van service in Cranford may therefore be treated as a failed attendance if the job cannot reasonably begin through no fault of the provider.
Requests to reschedule will be considered subject to availability. Where a new date is agreed, any deposit may be transferred at the provider’s discretion, provided the original booking is not treated as cancelled under these terms. The provider may cancel or postpone a booking where conditions are unsafe, unlawful, or beyond reasonable control, including severe weather, road closures, vehicle breakdown, illness, or events that make the job impossible or impractical.
If the provider cancels for reasons within its control, a refund of any prepaid amount may be offered for the cancelled portion of the service. The provider will not be liable for indirect costs arising from a cancellation, such as loss of profit, missed appointments, or inconvenience, except where liability cannot be excluded under applicable law.
Where the customer is a consumer, any cancellation rights under the Consumer Contracts Regulations 2013 may apply only if the contract was concluded at a distance and the service has not been fully performed, subject to any lawful exceptions. If the customer asks the provider to begin work within the statutory cancellation period, the customer may lose the right to cancel once the service has been fully performed, and may be required to pay for work already carried out.
4. Liability and Customer Responsibilities
The customer must ensure that items are adequately packed, secured, and suitable for transport unless packing or wrapping has been explicitly included. Fragile goods, artwork, glass, electronics, plants, and high-value items should be declared at booking. The provider is not responsible for damage caused by poor packing, hidden defects, inherent weakness, unsecured lids, or items that are not fit for transport.
While reasonable care will be taken at all times, the provider’s liability is limited to loss or damage caused by proven negligence in the course of the service. The provider is not liable for pre-existing damage, normal wear and tear, or damage arising from circumstances outside its control. This includes events such as adverse weather, road traffic incidents, third-party actions, or instructions given by the customer that lead to risk or damage. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
The customer must disclose any access restrictions, parking limitations, weight limits, narrow staircases, fragile surfaces, or other features that may affect the move. The provider may refuse to move items that are unsafe, illegal to carry, contaminated, leaking, odorous, infested, or likely to breach health and safety requirements. The customer is responsible for removing personal belongings, cash, jewellery, documents, and other valuables from items being transported unless the provider has expressly agreed to handle them.
Any property left behind in the vehicle or at the collection or delivery address must be reported promptly. If unclaimed items are found, they may be retained for a reasonable period before disposal or handling in accordance with applicable law. The customer should inspect goods and premises promptly after completion of the service and notify the provider of any alleged issue without undue delay.
5. Waste Regulations and Disposal
Where the service involves removal of waste, unwanted furniture, or general household items, the customer agrees that all waste must be accurately described and separated where necessary. The provider will only transport and dispose of waste in compliance with UK waste legislation and may require details of the waste type before acceptance. Certain items, including hazardous materials, chemicals, asbestos, clinical waste, batteries, oils, and electrical equipment, may require special handling or may be refused entirely.
The customer must not present waste that is prohibited, incorrectly described, or mixed with materials requiring different treatment unless prior arrangements have been made. If the provider agrees to remove waste, the customer authorises the provider to handle, carry, and transfer the waste to an appropriate licensed facility or other lawful destination. The provider may ask for evidence or declaration relating to the nature of the waste, and the customer must cooperate fully.
Under UK law, waste must be transferred only to authorised persons and processed responsibly. If a waste transfer note, receipt, or similar record is required, the customer agrees to provide any necessary information and to cooperate with completion of the documentation. The provider may decline a job if the waste appears to be controlled, dangerous, or inconsistent with the booking description. Any additional disposal costs arising from undeclared waste, contamination, or special treatment may be passed to the customer.
The customer remains responsible for ensuring that items handed over for disposal are legitimately owned by them or that they have authority to arrange disposal. The provider is not responsible for items mistakenly placed in the waste load by the customer. Once waste has been collected and accepted for disposal, recovery may not be possible. Any attempt to dispose of unlawful waste may be reported to the appropriate authority where required by law.
6. Insurance, Delays, and Force Majeure
The provider may maintain suitable insurance for the service offered, but insurance does not alter the customer’s duties to pack properly, disclose risks, and provide accurate information. Any claim for damage must be supported by reasonable evidence, and the customer must allow the provider a fair opportunity to inspect the issue. Where a claim is accepted, the provider may choose to repair, replace, or compensate up to the fair value of the affected item, subject to the limits of liability in these terms.
No party will be liable for failure or delay caused by events beyond reasonable control, including extreme weather, fire, flood, pandemic restrictions, strikes, civil disorder, road closures, or government action. In such circumstances, the provider may postpone the job, alter the route, or suspend performance until it becomes reasonably possible to continue. Where practicable, the parties will seek to agree a revised date or reasonable alternative arrangement.
The customer acknowledges that moving services can involve physical work, time-sensitive scheduling, and external conditions that may vary from job to job. The provider may sub-contract or use additional personnel where necessary, provided the standard of service is not materially reduced. Any use of sub-contractors will remain subject to these terms and to the same care and compliance obligations.
7. General Provisions and Governing Law
These terms constitute the entire agreement between the parties regarding the service, unless varied in writing or by electronic confirmation. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in full force. No waiver of any right will be effective unless stated in writing. The provider may update these terms from time to time, but the version applicable to a booking will be the version in force at the time the booking was made.
The customer must not assign or transfer the benefit of the booking without consent. The provider may transfer or subcontract obligations where reasonably necessary to fulfil the service. Any failure to enforce a clause on one occasion does not mean it has been waived permanently. Headings are included for convenience only and do not affect interpretation.
The laws of England and Wales govern these Terms and Conditions. Any dispute arising from or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms and that the information provided for the Man And Van Cranford service is accurate to the best of their knowledge.
The parties are encouraged to resolve any concern promptly and in good faith. Where a problem can be corrected practically, the provider may offer a reasonable remedy before any formal dispute process is pursued. These terms are intended to be fair, clear, and consistent with UK consumer and commercial requirements.