Terms and Conditions

Man and Van Cranford Terms and Conditions

These Terms and Conditions govern all man and van, removals, and related services provided by Man and Van Cranford. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person or business that books and pays for the services.

Services means any removal, man and van, transport, loading, unloading, packing, or related services provided by Man and Van Cranford.

Goods means the items, belongings, furniture, equipment, or materials that are to be moved, transported, or otherwise handled by us.

Vehicle means any van or other vehicle used to provide the services.

2. Scope of Services

Man and Van Cranford provides man and van services, local removals, transport of household or office items, and related loading and unloading services. The specific scope of work for each booking will be agreed at the time of booking and confirmed in writing where applicable.

Services are provided subject to vehicle availability, staff availability, and suitable access at collection and delivery locations. We reserve the right to decline or suspend a booking if it is not safe, lawful, or practical to proceed.

3. Booking Process

3.1 Bookings can be made by the client through our accepted communication channels. A booking is not considered confirmed until we have accepted the booking and provided a booking confirmation.

3.2 At the time of booking, you must provide accurate and complete information, including:

Full pick-up and delivery addresses

Dates and preferred times

Details of the goods to be moved, including approximate volume, weight, and any special items

Information about access restrictions, parking requirements, and floor levels

3.3 If the information provided at the time of booking is inaccurate or incomplete, we may adjust the price, require additional time, manpower, or vehicles, or in some cases cancel the booking.

3.4 Any quotation provided is based on the details supplied by you. Quotations are usually given as either an hourly rate or a fixed price. Quotations may be subject to change if there are changes in the scope of work or unforeseen circumstances.

4. Pricing and Payment Terms

4.1 Prices are usually quoted either on an hourly basis or as a fixed fee for the agreed job. The method of charging will be agreed with you at the time of booking.

4.2 Our hourly rate bookings are charged from the agreed start time or arrival window until the completion of the job, including travel between pick-up and delivery points and any waiting time caused by you or your representatives.

4.3 For fixed-price bookings, the price is based on the information you provide. If the work required is significantly different from the description given, we may apply additional charges or convert to an hourly rate by agreement.

4.4 Additional charges may apply for:

Excessive distances between the vehicle and the property

Delays in gaining access to the property

Carrying items above a certain floor where no suitable lift is available

Special handling of fragile, bulky, or heavy items such as pianos, safes, or large appliances

Tolls, congestion charges, parking fees, and similar costs

4.5 Unless otherwise agreed in advance, payment is due on completion of the job on the same day. We reserve the right to request a deposit or full prepayment before the services commence.

4.6 If payment is not made when due, we may refuse to unload goods or withhold delivery until full payment is received. We may also charge interest on overdue sums at the applicable statutory rate.

5. Cancellations and Amendments

5.1 You may cancel or amend a booking by giving us notice through our accepted communication channels.

5.2 If you cancel more than 48 hours before the agreed start time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

5.3 If you cancel within 48 hours of the agreed start time, we may retain all or part of any deposit and may charge a cancellation fee up to a reasonable percentage of the quoted price or a minimum charge equivalent to a set number of hours, as advised at the time of booking.

5.4 If you amend the booking and the new date or time is not available, this may be treated as a cancellation and subject to the relevant cancellation terms.

5.5 We reserve the right to cancel a booking due to circumstances beyond our control, including vehicle breakdown, extreme weather, staff illness, safety concerns, or legal restrictions. In such cases, we will aim to offer an alternative date or provide a refund of any deposit paid, but we will not be liable for consequential losses.

6. Client Responsibilities

6.1 You are responsible for:

Ensuring adequate parking is available for our vehicle at both collection and delivery locations, including arranging permits or permissions where necessary

Ensuring that access to the property is safe, clear, and suitable for moving goods

Packing your goods securely, unless you have requested and we have agreed to provide packing services

Clearly labelling any fragile or high-value items and providing any special handling instructions

6.2 You must not ask our staff to perform tasks that are unsafe, illegal, or beyond the agreed scope of work, such as dismantling certain fixtures, moving items through unsafe access routes, or carrying out electrical or plumbing work.

6.3 You, or an authorised representative, must be present at collection and delivery addresses to direct the work, confirm the goods to be moved, and sign any job or delivery documents. If no one is present, we may proceed using our best judgement, and you agree to accept the outcome.

7. Items We Do Not Move

7.1 Unless otherwise agreed in writing, we do not carry:

Illegal or stolen goods

Explosives, firearms, ammunition, or other hazardous materials

Perishable or refrigerated goods

Animals, plants that require special care, or live organisms

Cash, precious stones, jewellery, or other high-value items that require specialist insurance

7.2 If such items are included without our knowledge, we accept no liability for loss or damage and reserve the right to remove or dispose of them safely, possibly at your expense.

8. Waste and Rubbish Regulations

8.1 Man and Van Cranford is a removal and transport service, not a general waste disposal service. We can only remove waste or rubbish in compliance with applicable UK waste regulations.

8.2 We will not remove hazardous waste, chemical waste, clinical waste, or any materials requiring specialist disposal or a specific licence.

8.3 If you request rubbish or unwanted items to be taken away, you must inform us before the booking so that we can confirm whether this is permitted and what additional charges may apply.

8.4 Any waste or rubbish we agree to remove will be disposed of in accordance with applicable regulations. You remain responsible for any unlawful waste you ask us to transport and indemnify us against any fines or penalties arising from your failure to disclose the nature of such waste.

9. Liability and Limitations

9.1 We will take reasonable care when handling, loading, transporting, and unloading your goods. However, our liability is limited as set out below.

9.2 We are not liable for loss or damage arising from:

Inadequate or improper packing by you or third parties

Normal wear and tear, deterioration, or leakage

Pre-existing damage or inherent defects in the goods

Acts or omissions of third parties who are not our employees or contractors

Events beyond our reasonable control, including but not limited to accidents, extreme weather, road closures, or traffic delays

9.3 If we are found liable for loss or damage to your goods due to our negligence, our liability will usually be limited to the reasonable cost of repair or replacement of the damaged items, taking into account their age and condition, subject to any overall cap agreed in advance or required by law.

9.4 We shall not be liable for:

Indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity

Loss or damage that could have been avoided by you taking out appropriate insurance cover

9.5 It is your responsibility to arrange adequate insurance for your goods while in transit or storage. Our charges do not include insurance for your goods unless expressly stated.

10. Delays and Access Issues

10.1 While we aim to arrive and complete the work within agreed timeframes, all arrival and completion times are estimates only and may be affected by traffic, weather, or other factors beyond our control.

10.2 We are not liable for any losses arising from delays, such as extra charges from landlords, estate agents, or other contractors.

10.3 If we are unable to gain access to the property due to circumstances within your control, such as missing keys or lack of parking arrangements, waiting time may be charged at our standard hourly rate.

11. Complaints

11.1 If you have a concern or complaint about our services, you should raise it as soon as possible during the job so that we have the opportunity to address it.

11.2 Any formal complaint regarding damage or loss must be notified to us in writing as soon as reasonably possible, providing full details, evidence of damage, and any supporting documents.

11.3 We will review all complaints in a fair and reasonable manner. Our decision will be communicated to you within a reasonable time, and any goodwill gestures or settlements will be offered at our discretion and without admission of liability.

12. Data Protection and Privacy

12.1 We will collect and use your personal information only as necessary to manage your booking, provide our services, and comply with legal obligations.

12.2 Your information may be stored securely and used for administration, communication about your booking, and for basic recordkeeping. We do not sell or trade your personal information.

12.3 By using our services, you consent to the use of your information in accordance with this clause and any applicable privacy policy we may issue.

13. General Provisions

13.1 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

13.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.3 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

13.4 The contract between you and Man and Van Cranford is personal to you. You may not transfer or assign your rights or obligations without our prior written consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and Man and Van Cranford agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By booking or using the services of Man and Van Cranford, you confirm that you have read, understood, and agree to these Terms and Conditions.



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Trustworthy and Cheap Man and Van Cranford Specialists Are Essential when Moving Home

The ‘man and van’ concept may seem like a simple one, but achieving a top class service takes years of experience and dedication to get right. Our business is proud to stand out from the crowd with a quality offer that’s unbeaten within the Cranford region. Our success is due largely to our professional and skilful removal operatives. Their friendly approach puts our customers at their ease, and a trusting relationship is formed as a result. You can’t put a price tag on trust and once it is established, customers return to our man and van Cranford time and again.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Cranford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 19 Hinton Ave
Postal code: TW4 6AP
City: London
Country: United Kingdom

Latitude: 51.4663290 Longitude: -0.3915570
E-mail:
[email protected]

Web:
Description: Give us a call to book the services of the number one moving company across Cranford, TW5. Wait no more and make a reservation today!
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